Cancellation & Refund Policy

Effective date: November 11, 2026

Cancellations by you

When you cancel (before the tour start time)	Refund
24 hours or more	Full refund
Less than 24 hours, or no-show	No refund

Cancel by WhatsApp or email. The time of your message is the time of cancellation.
Instead of a refund, you can ask to move your booking to another date in the next 12 months, subject to availability.

If your ship does not arrive in Roatán or changes its schedule

If your cruise line cancels the call to Roatán, or the ship arrives so late that the tour cannot be done safely before all-aboard, you get a full refund of everything you paid us. Please send us a screenshot or notice from the cruise line if possible.
If the cruise line changes the arrival or all-aboard time, we will try to adjust the tour (shorter route or different stops). If we cannot offer a tour that fits, you get a full refund.
Let us know as soon as you hear about a change.

If we cancel for weather or safety

If we cancel the tour before it starts because of weather, sea conditions, port authority orders or any safety concern, you can choose a full refund or a new date.
If an individual activity (for example, a boat or snorkeling stop) is cancelled for these reasons during the tour, we will offer an alternative when possible. Once the tour has started, no refund is due for activities changed or shortened because of weather.

Late arrival and no-show

Late arrival: the tour may be shortened so it still ends on time; no partial refund.
No-show: if you do not arrive and we cannot reach you within 40 minutes after the meeting time, no refund is due.

Tours that end early

No refunds for parts of a tour you choose not to do, or that are skipped to protect your return time to the ship, or when a guest is removed for conduct reasons.

How refunds are paid

Refunds are sent to the original payment method within 10 business days after we approve them. Banks or payment providers may take longer to show the credit.
Cash payments are refunded by bank transfer or another method we agree with you.
Bookings made through third-party platforms (for example Viator, Tripadvisor, GetYourGuide or ToursByLocals) follow the cancellation policy shown on that platform at the time of booking, and refunds are processed by that platform.