Privacy Policy

Effective date: November 11, 2026

Trakas Island and Adventure Tours (operated by Jayne Ivonne Bodden Griffith and Erick Japheth Ebanks Greenwood) respects your privacy. This policy explains what personal information we collect, why, how long we keep it and what you can ask us to do.

1. What we collect

When you contact or book with us by WhatsApp, email or our website form:

Name of the lead guest and, if needed, names of other guests
Phone / WhatsApp number and email address
Number of adults and children and children's ages
Cruise ship name, date in port, pier and all-aboard time
Tour chosen, special requests, and information you choose to share about health, mobility, allergies or dietary needs (only to keep you safe and plan the day)
Payment details: we record the amount, date and method.
Messages you send us

During the tour: photos or videos, only as described in section 11 of our Terms (published only with your consent).

On our website: basic technical data (see the Cookie Notice).

We do not knowingly collect information directly from children; information about minors (such as age) is provided by their parent or guardian.

2. Why we use it

To answer your questions, prepare and confirm your booking, and run your tour (including coordinating pickup and return to the pier)
To process payments, refunds and keep basic accounting records
To keep you safe during activities and share necessary details with the businesses you visit (for example, number of guests or a food allergy)
To contact you about your booking on the day (delays, changes, weather)
To ask, once, for an honest review after your tour
To publish photos or videos only if you consent
To comply with legal obligations

We do not sell your personal information. We do not send marketing messages unless you ask to receive them.

3. Who we share it with

Local businesses that are part of your tour (only what they need)
Our drivers and guides
Service providers we use to communicate or get paid, such as WhatsApp (Meta), Google (Gmail, Google Forms/Drive) and our website host. These services may store data outside Honduras, under their own privacy policies.
Booking platforms, if you booked through them (Viator, Tripadvisor, etc.)
Authorities, when required by law or to protect someone's safety

4. How long we keep it

Booking and conversation data: up to 24 months after your tour, then deleted, unless we need it longer for accounting, tax or legal reasons.
Health or allergy information: deleted within 30 days after your tour.
Published photos/videos: until you ask us to remove them.

5. Your rights

You can ask us at any time to:

tell you what personal information we have about you and give you a copy;
correct it;
delete it (unless we must keep it by law);
stop using it for a specific purpose, including withdrawing consent for photos;
stop sending you any non-essential messages.

Write to trakasislandadventurestour@gmail.com or WhatsApp +504 9936-5239. We will reply within 15 days. We may ask you to confirm your identity. If you live in a country with its own privacy law (for example the U.S., Canada, the U.K. or the E.U.), you may have additional rights under that law, and you can also contact your local data protection authority.

6. Security

We protect your information with reasonable measures: access limited to the people who need it, password-protected accounts and devices, and deletion of data we no longer need. No method of transmission or storage is 100% secure.

7. Changes

We may update this policy and will publish the new version on our website with its effective date.

8. Contact

Trakas Island and Adventure Tours · Jayne Ivonne Bodden Griffith and Erick Japheth Ebanks Greenwood · Roatán, Bay Islands, Honduras · trakasislandadventurestour@gmail.com · WhatsApp +504 9936-5239