Terms & Conditions

Trakas Island and Adventure Tours — private shore excursions in Roatán, Bay Islands, Honduras

Operated by Jayne Ivonne Bodden Griffith and Erick Japheth Ebanks Greenwood

Effective date: November 11, 2026

These Terms & Conditions ("Terms") apply to every tour, transfer or activity booked with Trakas Island and Adventure Tours ("Trakas", "we", "us"). By requesting or confirming a booking, you ("you", "the guest") accept these Terms on behalf of yourself and everyone in your group.

1. Who we are and what we offer

We organize private tours on Roatán for cruise passengers and other visitors, with a private driver and a local guide. Some activities (for example, animal parks, zipline, ATVs, horseback riding, boat trips, restaurants, chocolate and rum factories) are run by independent local businesses. We plan the day, transport you and accompany you, but each of those businesses is responsible for its own facilities, equipment and safety rules, and you may be asked to accept their rules or waivers on site.

2. How to book

You can book by WhatsApp (+504 9936-5239), by email (trakasislandadventurestour@gmail.com) or through the booking form on our website.
Please tell us: the name of the lead guest, number of adults and children (with ages), the tour you want, your ship name, date in port, pier (Isla Tropicale / Mahogany Bay or Port of Roatán / Town Center) and your ship's all-aboard time.
A booking request is not confirmed until you receive a written confirmation from us (WhatsApp message or email) with the date, tour, meeting point, meeting time, price and any deposit received.
Please check the confirmation and tell us right away if anything is wrong.

3. Prices, payments and deposits

Prices are in US dollars, per person unless the tour says otherwise (fishing is priced per boat), and are the ones written in your confirmation.
What is included and not included (entrance fees, food, drinks, tips) is listed for each tour on our website and in your confirmation.
Deposit: a 50% deposit is required to hold your date. We send you the deposit details when we confirm your booking. The balance is paid in cash at the end of the tour.
Accepted payment methods: cash, in US dollars or Honduran lempiras.
Tips for your driver and guide are optional and appreciated.

4. Changes requested by you

We will try to accommodate changes to date, time, group size or tour, subject to availability. A price difference may apply. Changes are only valid once we confirm them in writing.

5. Cancellations and refunds

See our Cancellation & Refund Policy below. It is part of these Terms.

6. Your ship, timing and getting back on board

Our tours are planned around your all-aboard time with a safety margin. We aim to have you back at the pier well before the all-aboard time stated by your cruise line.
You are responsible for knowing and confirming your ship's all-aboard time, and for telling us about any change the cruise line announces. Please check it again on the day (it can differ from the time printed in your itinerary).
Traffic, weather, road conditions, port security lines and other events outside our control can cause delays. We cannot guarantee your return to the ship, and we are not affiliated with any cruise line. We are not responsible for costs caused by a missed departure (for example, travel to the next port, accommodation or meals), except where Honduran law says otherwise.
If at any point we believe the timing is at risk, we will shorten or skip a stop to head back early. No refund is due for stops skipped for this reason.
We recommend that you carry travel insurance that covers missed departures.

7. Meeting point and late arrival

We meet you at the meeting point and time written in your confirmation (normally just outside the cruise terminal at Isla Tropicale (Mahogany Bay) or Port of Roatán). Our guide will hold a sign with your name and wear a Trakas shirt with our logo.
Keep your phone with WhatsApp on and let us know if you are delayed leaving the ship.
If you arrive late, the tour may be shortened so that it still ends on time for your ship. The price stays the same.
If you do not arrive and we cannot reach you within 40 minutes after the meeting time, the tour is treated as a no-show (see the Cancellation & Refund Policy).

8. Weather, safety and changes we make

Your safety comes first. Our guide may change the route, the order of stops or an activity, or cancel a water activity (boat, snorkeling, sharks, fishing), because of weather, sea conditions, port authority instructions, road conditions or any safety concern.
When possible we will offer a similar alternative. If we cancel the whole tour for these reasons before it starts, you can choose another date (if your schedule allows) or a refund as described in the Cancellation & Refund Policy.

9. Health, conduct and safety rules

Please tell us before booking about any medical condition, pregnancy, reduced mobility, allergy or limitation that could affect your participation. Some activities (zipline, ATV/buggies, horseback riding, snorkeling, boat trips) have physical requirements and age, height or weight limits set by the operator. Zipline: ages 12 and up, maximum weight 200 lb (91 kg). For ATV/buggies and horseback riding, we confirm the park's limits when you book.
Follow the instructions of your guide and of each activity's staff, including the use of life jackets, helmets and other safety gear.
Swimming and snorkeling happen in open water. You participate at your own risk and only if you are comfortable in the water.
Respect wildlife: do not feed, touch or chase animals unless staff of the activity say it is allowed, and never remove coral, shells or animals from the sea.
Alcohol: guests must be of legal drinking age (18 in Honduras). We may refuse an activity to anyone who appears intoxicated, especially before driving an ATV/buggy or entering the water.
We may end the tour for any guest whose behavior puts themselves, others, staff, animals or property at risk, or who is abusive or breaks the law. No refund is due in that case.
You are responsible for your personal belongings. Do not leave valuables unattended.
You are responsible for damage you cause intentionally or by negligence to vehicles, equipment or property.

10. Children and minors

Children are welcome on most tours. The zipline is for ages 12 and up. For ATV/buggies and horseback riding, we confirm the minimum age when you book.
Guests under 18 must be accompanied by a parent or a responsible adult, who is responsible for their supervision during the entire tour, including in and near the water.
Child or booster seats: please ask when you book so we can confirm availability.
We do not photograph or publish images of minors without the explicit permission of their parent or guardian (see section 11).

11. Photos, videos and social media

Our guide may take photos or videos during the tour, and we are happy to take pictures with your phone.
We will only publish photos or videos in which you or your group can be recognized (on our website, Facebook, Instagram, TikTok, Google or Tripadvisor) if you give us your consent, by WhatsApp, email or in person. For minors, consent must come from a parent or guardian.
You can withdraw your consent at any time by writing to us; we will remove the content from our own accounts within a reasonable time. We cannot control copies already shared by others.

12. Responsibility

We take reasonable care to plan and run your tour safely.
To the extent permitted by Honduran law, we are not responsible for: (a) acts or omissions of independent businesses we visit, (b) events beyond our reasonable control (weather, natural events, strikes, road closures, port or government decisions, illness, accidents not caused by us), (c) loss of or damage to personal belongings, or (d) indirect costs, including a missed ship departure, as explained in section 6.
Nothing in these Terms limits any right you have that cannot be limited under Honduran law, including the consumer protection law.

13. Reviews

After your tour we may ask you to leave an honest review. We never offer anything in exchange for a review and we ask every guest, whatever their experience.

14. Privacy

How we handle your personal information is explained in our Privacy Policy below.

15. Governing law and complaints

These Terms are governed by the laws of the Republic of Honduras.
If something goes wrong, please tell us first by WhatsApp or email so we can try to fix it. We will reply within 3 business days.
Any dispute that cannot be resolved by agreement will be handled by the competent courts of Roatán, Bay Islands, Honduras, without affecting any right you have to contact the Honduran consumer protection authority.

16. Changes to these Terms

We may update these Terms. The version that applies to your booking is the one published on our website on the date we confirmed it.

Contact: Trakas Island and Adventure Tours · WhatsApp +504 9936-5239 · trakasislandadventurestour@gmail.com